How to Clear Cache on Prime Video

Clearing the cache removes temporary files that Prime Video may have stored while loading menus, artwork, and streams. It can help when the app is slow, freezes, displays old information, or has playback problems. It usually does not remove your Amazon account, but the steps and effects differ by device.

Before starting, note which device you use: an Android phone or tablet, Fire TV, smart TV, streaming device, or computer. The phrase “clear cache” does not mean the same thing on every platform. Some devices offer a cache-only control; others require you to restart, update, or reinstall the app. Menu names can vary slightly by model and software version.

What You’ll Need

Your device with Prime Video installed and access to its settings or app-management menu.
Your Amazon sign-in details, in case clearing app data or reinstalling requires you to sign in again.
A few minutes to restart the app and check whether the problem has improved.

Step-by-Step

Close Prime Video. Exit the app rather than leaving it playing in the background. On a phone, swipe it away from the recent-apps screen if needed. On a TV or streaming device, return to the home screen. This helps the device release files that are currently in use.
Choose the instructions for your device. Follow the Android or Fire TV steps below if they match your device. For other TVs and streaming players, check the app-management settings for an explicit cache option; if none appears, use the restart or reinstall alternatives later in this guide. Do not assume a menu from one brand applies to another.
On Android, open app settings. Open Settings, then Apps or Apps & notifications, and select Prime Video. If it is not listed, choose the option to see all apps. The precise labels and path may differ by Android version and phone maker.
Clear Android’s cache only. Tap Storage or Storage & cache, then tap Clear cache. Confirm if prompted. Avoid Clear storage or Clear data unless you intend to reset the app: those options can remove local settings or downloads and may sign you out. Return to the home screen when the cache operation is complete.
On Fire TV, open application management. From the Fire TV home screen, go to Settings, then Applications, then Manage Installed Applications. Select Prime Video. Menu labels may differ slightly by Fire TV software version.
Clear the Fire TV cache. Choose Clear cache if the option is available. Do not select Clear data unless you are prepared to reset app data and possibly sign in again. If Prime Video does not offer a cache button on your model, restart the Fire TV rather than searching for an unrelated setting.
Restart the device. Restart from its power or system menu, or turn it off and back on if that is the normal method for the device. A restart can clear temporary system processes, though it is not identical to clearing an app’s stored cache.
Open Prime Video and test it. Sign in if asked, play the same title or open the screen that was having trouble, and see whether it works normally. Allow the app a moment to reload images and menus; those may appear more slowly while temporary files are rebuilt.

Common Mistakes

Choosing Clear data by mistake: Cache-only clearing is the less disruptive choice. Clear data can reset the app, remove its local preferences, and affect downloaded titles. Read the button label before confirming.
Expecting one universal menu: Android, Fire TV, smart TVs, game consoles, and streaming boxes use different settings. If the described path is absent, do not treat that as a fault; use the device maker’s app controls or restart method.
Thinking cache clearing fixes every playback problem: It cannot repair a weak internet connection, an unsupported device, a service interruption, or an account issue. Check those separately if the symptom remains.
Repeatedly clearing cache without testing: Clear it once, reopen the app, and check the result. The app will create new temporary files as you use it, so routine clearing is usually unnecessary.
Confusing downloads with cache: Offline titles are saved for viewing and are not simply temporary cache files. Clearing cache should not be used as a way to manage downloads; remove downloads through Prime Video’s own download controls if that is your goal.

Tips

Start with the least disruptive fix: close and reopen the app, then restart the device. Use the cache-only control when your device provides one.
Keep Prime Video and the device software updated through the official app store or system update menu. Updates can address app problems that clearing cache will not.
If you are troubleshooting a specific episode or film, try another title. If only one title fails, the issue may be tied to that stream rather than the app’s general cache.
On a shared device, check before clearing app data or reinstalling. Another person may need to sign in again or restore their settings afterward.
On a computer, Prime Video runs in a web browser rather than a separate app in many cases. Clear the browser’s cached files using its own privacy or browsing-data settings, or test the site in a fresh browser window. Browser menu paths vary, and clearing all browsing data may remove more than cached files.

Troubleshooting

There is no Clear cache button: Some devices do not expose a cache-only control. Restart the device, check for app and system updates, and consult the device’s built-in help for app management. Do not use Clear data as a substitute unless you accept a possible reset and sign-in.

The app still buffers or shows an error: Check that the device is connected to the internet, then restart your router if other devices also have connection trouble. Try another title and, if available, another app that streams video. If other apps work but Prime Video does not, update or reinstall Prime Video using the device’s official app store.

You were signed out or downloads disappeared: Sign in again with the correct Amazon account. If you chose Clear data or reinstalled the app, local settings and downloaded titles may need to be restored or downloaded again. Availability and download behavior depend on the device and title.

The issue returns quickly: Check available device storage and install pending updates. If the same problem continues after a restart and app update, contact Amazon customer support or the device manufacturer with your device model and the exact error message.

Frequently Asked Questions

Does clearing Prime Video cache delete my watch history?

Clearing an app’s cache normally removes temporary files, not the viewing history associated with your Amazon account. Clearing app data or reinstalling may reset local preferences, so distinguish those options from Clear cache.

Will clearing the cache sign me out?

A cache-only action should not normally sign you out. Clear data, resetting the app, or reinstalling can require you to sign in again.

Can I clear Prime Video cache on an iPhone or iPad?

iOS generally does not provide a per-app Clear cache button for Prime Video. Close and reopen the app, restart the device, and update the app; if needed, delete and reinstall it, keeping in mind that local downloads may be removed.

How often should I clear the cache?

There is no regular schedule needed. Clear it when troubleshooting a specific app problem, rather than doing it routinely.

Does clearing cache remove Prime Video downloads?

Cache-only clearing is different from deleting downloaded titles, but the exact behavior can vary by device. Clear data or reinstalling is more likely to remove local downloads, so check the app’s download list afterward if you use offline viewing.

Further reading: Amazon Help. Details can change, so check the official page for anything that matters to you. Spotted a mistake? Tell us. How we write an answer.